💬
Email & Chat
Daily ticket handling across Gorgias, Zendesk, or CommSlayer.
7-Day Free Trial · No Credit Card
Get a Trained Ecommerce Support Team Live in 48 Hours
Ravel Groups handles your tickets, order updates, and refunds — so you're not the support team anymore. No recruiting, no training, no long contract.
No credit card required · Live in 48 hours · No long contract
117+Tickets handled daily
<2 hrsTypical first reply
48 hrsTime to go live
Works inside:
ShopifyWooCommerceAmazonEtsyGorgiasZendeskFreshdeskCommSlayerPayPal Disputes
Why Speed Matters
Every Hour of Delay Costs You Something
Slow replies don't just annoy customers — they turn into refund requests, chargebacks, and bad reviews. Getting support live fast isn't a nice-to-have, it's what keeps small problems from becoming expensive ones.
⏳
Backlogs compound fast
A slow Friday becomes a slow week — tickets pile up faster than one person can clear them.
💸
Delay turns into refunds
Customers who wait too long for an answer ask for their money back instead.
😠
Slow replies become reviews
Public complaints and chargebacks usually start with a ticket that sat too long.
🧩
DIY doesn't scale with ad spend
Every campaign that works brings more tickets than one founder can personally answer.
What Changes
What Live in 48 Hours Actually Looks Like
Response Time
Hours, not days
Customers get answered fast, even during your busiest sale days.
Your Time Back
You stop being support
No more checking the inbox between meetings — the team handles it.
Consistency
Same quality, every reply
Documented workflows mean answers don't depend on who's on shift.
The Numbers
What Response Time Looks Like
Illustrative first-response times before and after adding a trained support team.
Before
With Ravel Groups
What We Handle
Support, Orders, Refunds, and Daily Operations
🛒
Order Management
Lookups, edits, cancellations, and status updates.
🚚
Tracking Updates
Delivery checks and delayed-fulfillment follow-ups.
↩️
Refunds
Policy-based reviews with an approval step first.
📦
Returns & Exchanges
Missing item, damaged item, and replacement support.
🧾
Chargebacks
PayPal and card dispute evidence and response drafts.
🤝
Supplier Follow-Ups
Fulfillment checks and internal coordination notes.
🎧
Helpdesk Setup
Macros, tags, and views set up in your existing tool.
⚙️
App Support
Subscriptions, reviews, and other storefront tools.
📊
Daily Reports
Ticket counts and open issues, one summary a day.
How We Compare
Why Ravel Groups Over the Alternatives
Capability
Doing It Yourself
Generic Outsourcing
Ravel Groups
Live within 48 hours
—
Often weeks
✓
Ecommerce-specific training
—
Rarely
✓
Works inside your existing helpdesk
Manual
Often forces their tool
✓
Escalation approval before refunds
✓ (it's you)
Rarely offered
✓
No long-term contract
✓
Often locked in
✓
How It Works
Live on Real Tickets Within 48 Hours
We Learn Your Store
Products, policies, and refund rules documented before we touch a ticket.
We Set the Workflow
Macros, tags, and escalation rules configured in your helpdesk.
We Handle It Daily
Agents work real tickets, and you get a daily report instead of a full inbox.
FAQ
Quick Answers Before You Start
How fast can we go live?
Most stores are live on real tickets within 48 hours of sign-up, after we document your policies and set up the workflow.
Which helpdesks do you work in?
Gorgias, Zendesk, Freshdesk, Shopify Inbox, CommSlayer, and plain Gmail or Outlook inboxes.
Is there a contract?
No. Start with the free trial and continue only if it's working for your store.
Will sensitive actions require my approval?
Yes. Refunds, reships, and discounts can be restricted to require your sign-off first.
Can I scale coverage up or down?
Yes. Shared and dedicated coverage both flex with your order volume.
What happens after the trial?
We review what was handled and recommend the right setup. No pressure to continue.
Ready to Go Live?
Stop Being Your Own Support Team
Ravel Groups gets a trained team handling your tickets within 48 hours.
Free 7-Day Trial
Get Started in Minutes
Tell us about your store. We'll set your team up on real tickets within 48 hours — no credit card, no contract.
Start My Free Trial
We'll reply within 24 hours with your setup plan.